Frequently Asked Questions
Everything you need to know about shopping authentic Japanese goods.
Do you ship your products directly from Japan?
Yes, all orders are processed and shipped directly from our warehouse located in Japan to ensure the highest quality and authenticity of every product.
What shipping methods are available and how long does it take?
We offer several shipping options including Express (EMS/DHL) and Standard shipping. Delivery typically takes between 3 to 10 business days depending on your location and the selected method.
Are the products sold on Japanese Taste genuine?
Absolutely. We pride ourselves on sourcing 100% authentic Japanese products directly from reputable manufacturers and authorized distributors across Japan.
Will I have to pay customs duties or import taxes?
Import duties and taxes are determined by your local customs office and are the responsibility of the recipient. Please check your country's import regulations for specific details.
What is your return policy?
We accept returns for damaged or incorrect items within 14 days of delivery. Due to the nature of our products, we cannot accept returns for food items or opened cosmetics for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.